Terms & Conditions
The following terms and conditions apply to visitors and loyal customers of www.interioricons.com. When visiting our website, please note the terms and conditions as follows.
Note: Our Terms and Conditions were updated on 13th June 2019.
Basis of Sale
Interior Icons’ website provides key information pertaining to our products and instructions for order placement. Be assured that we will accept placed orders after confirming your order via email, unless the order is cancelled in accordance with the terms outlined below. Unless otherwise specified, customers may only apply one discount/offer code per shopping basket.
Upon choosing a product, please select the colour, size and quantity required before adding an item to your basket. From there, simply follow the steps to make payment. Please check your order details during each step of the ordering process to ensure your order is placed properly, and to avoid any unnecessary errors.
We reserve the right to decline or cancel an order if the following issues apply:
- We are unable to process your payment, or a bank or merchant service provider later cancels payment
- Payment has been made fraudulently or by illegal means
- There has been an error in pricing or product description
- We do not deliver to your address
In the event that an order is cancelled following payment, be assured that you will be reimbursed in full by the payment method initially used (and when applicable, to the same debit or credit card).
Interior Icons makes every effort to ensure all prices shown are accurate at the time of order. If a pricing error has occurred following order placement, Interior Icons will notify you as soon as possible. You will have the option to:
- Place a new order reflecting the correct price for the mis-priced item(s);
- Cancel your order for the mis-priced item(s); or
- Cancel the whole of your order
Any discounts applied to customers that place pre-orders cannot be amended if an order is delayed, regardless of circumstances.
In accordance with Commercial Use Warranty, any item(s) sold by Interior Icons must be used exclusively in private and domestic environments to be covered by warranty or guarantee.
If Interior Icons’ products are utilized in commercial or public environments for any period of time, any warranty or guarantee will be rendered void, regardless of whether the item(s) were purchased to be used in private or domestic spaces.
In the event that Interior Icons does not adhere to any of these terms and conditions, we reserve the right to enforce all other terms and conditions. Please note that our company may amend its terms and conditions at any time, however any such changes will not affect previous and current contracts.
Interior Icons offers a 10-year manufacturer’s warranty from the date of delivery for all products against defects to the workmanship and materials. This warranty will cover normal domestic usage and will be void if any of the following are present: negligent use or non-domestic conditions, failure to follow the provided instructions, any alterations or unauthorised repairs made to the product, and products which are not adequately cared for.
If a product is faulty the customer must contact Interior Icons within 7 days of delivery and provide any information requested to include, but not limited to: images and a full description of the fault.
A faulty product claim may be compensated only at the discretion of Interior Icons and we reserve the right to offer compensation. Compensation will be paid within 28 days of the date of the confirmation.
Interior Icons utilizes an independent courier service for the delivery of our products. Our company cannot be held responsible for delays by independent courier services.
Upon the dispatch of your order, you will receive a confirmation via email. For smaller orders shipped by courier (for example FedEx), you will receive an email with details on how to track your order.
Smaller orders (FedEx): Smaller orders are shipped via FedEx and will be delivered to you within 4-7 days.
Larger order (AGS): Larger orders are shipped via AGS and will be delivered to your first-level front door within 5-7 business days. An AGS agent will reach out to you via phone to schedule a convenient day and time for delivery, so be sure to include your phone number when placing your order. If AGS is unable to reach you via phone, an agent may contact you via email.
If the company cannot make contact, your order will be returned to our warehouse and re-delivery fees may be applied.
Once you receive your tracking number, you can contact AGS at interiorIcons@agsystems.com or by calling 844-344-0110 with questions regarding delivery.
AGS will only deliver orders inside the front door of the first floor of your home. If you live in an apartment building, your order will be delivered to the first floor reception area.
The shipping company is able to deliver to commercial properties and can provide a certificate of insurance when required by the building manager.
We are unable to offer white-glove service at this time, and we cannot deliver larger orders to non-first floor homes and apartments.
We encourage you to contact us with any questions or concerns regarding our delivery policy.
Please inform Interior Icons of non-delivery within 7 days of our email confirmation so we can attempt to locate your item(s) and ensure they reach you as soon as possible. Note that we are not liable for products undelivered after a 14-day period if we have not been informed of non-delivery.
All larger items booked for delivery in advance are subject to a redelivery fee (subject to your location) if the delivery is not completed due to an unreachable customer when delivery is attempted.
Before ordering large furniture items, please check your entry point dimensions to ensure item(s) will fit and to avoid any disappointment. A return shipping fee will apply if you are unable to accept the goods for this reason. You can find the dimensions for all of our products on their individual product pages.
Be advised that products delivered via independent courier service have a maximum of two delivery attempts. A note will typically be left in the case of non-delivery, in which case the customer must make arrangements with the courier service directly. If there is a repeated delivery failure due to an incorrect address or in the event that the customer is unavailable, the customer will be charged in full for redelivery, even if delivery services were initially free or at a discounted rate. If no contact is made to arrange redelivery within 48 hours, the package will be returned to our warehouse and redelivery fees will apply.
The courier service will deliver item(s) to the delivery address provided at time of payment. It is important that customers provide the correct delivery address at point of sale. In the case that you need to update your delivery address after placing an order please Contact Us. While this change is not guaranteed, we will do our best to update the delivery address.
Following payment, any changes made to an order are limited and not guaranteed. We require all requests in writing via email, and we always do our best to update the given information.
Please note that larger orders may be sent via pallet (LTL) rather than courier; delivery method will be based on the delivery address and quantity ordered. All pallet orders will be delivered to the front door. Any further movements (eg into your living room) will have to be organised by the yourself. We are working on offering more extensive deliveries services, including unpacking and multi level deliveries in the future.
Rest assured that our delivery company will give reasonable notice prior to delivery. If an order is returned to our warehouse due to no fault of our own (eg; Insufficient address details or customer unavailability), you may be charged for re-delivery. Interior Icons will contact the customer in the event that an order has been returned to our warehouse. The customer must respond within 7 working days, otherwise the order may be returned to stock and a refund may be issued, minus delivery fees.
Damage to goods arising from improper unpacking of goods will not be reimbursed. Inadequate packing by the customer when returning goods may result in a refund not being issues, depending on the level of damage.
Please be advised that we are only able to delay delivery of your order up to 14 days. If you are not ready for delivery of your item(s), please make storage arrangements.
The ownership of the Goods passes to the Buyer at our Warehouse.
Price & Payment
Upon time of order, delivery charges will be noted (sometimes free of charge, due to a promotion). We do our best to provide accurate delivery charge information, however we reserve the right to change delivery charges or product pricing after an online order is placed. This may be the case if:
- We discover a mistake in our pricing
- We do not offer delivery in your area
- Other information has come to light that affects delivery charges
Of course, you will be informed in any of these circumstances.
Interior Icons accepts the following payment methods: Credit cards (Visa, MasterCard, AMEX or debit cards only). Full payment must be made at the time of purchase.
Interior Icons are not based in US and therefore we do not charge US sales tax. Please note it is the buyers responsibility to adhere to sales tax regulations in their state of residence.
Refunds and returns; cancellation
Upon the receipt of your order, we offer a 30-day return policy in which you are able to return the order to our warehouse. For products listed as being "Eligible For Free Returns" on the product page, we will cover the return shipping costs for customers in the 48 contiguous United States, with the exception customers located in remote and rural areas.
Please contact us to setup a return, and be sure to include your customer order details with the package to ensure we are able to process your return.
Returned items must be received in the same condition they were originally sent and must be unused and fully resellable. This means that they cannot be assembled or used in any way prior to return. Returned items must be re-boxed in their original packaging materials before returning. The packaging materials must be original, unmarked and undamaged. We are unable to offer additional boxes for returns.
A 50% restocking fee will be charged on the order value for any returns without the original packaging materials and for any returns that is not resellable.
Interior Icons reserves the right to refuse a refund for any items deemed non resellable.
Once a return request has been approved following a thorough inspection of the items’ condition, a refund will be issued within 28 working days. We will refund you in full minus the actual outbound shipping cost of 10% of the product price (this is the outbound shipping cost that has been paid by Interior Icons for shipping the order to you, even though it might have been subsidised by a promotion). For items not eligible for free returns, we can organize the return shipping and will remove an additional 15% from your refund to cover this cost.
Please carefully inspect all items upon their arrival. If packaging is open or damaged, please mark the delivery note ‘damaged’ in the signature box (including hand-held electronic capture devices). You may also choose to refuse delivery and mark as ‘damaged’ in which case the item(s) will be returned to our warehouse.
Once opened, if you notice your order is damaged, missing any parts, faulty or is any way incorrect, please contact us within 7 days via email.
Note: We will need to receive photo evidence of any damage via email before we are able to handle any claims. This information must be received within 7 days of receipt. Please keep all packaging and instructions, and do not use the item(s). We are unable to offer additional boxes for returns. If the original packaging is damaged, please use alternative packaging as our delivery agents can only collect properly packaged boxes and will not collect any badly damaged boxes. Place item(s) back in the original packaging for collection and place them by your front door - our delivery agents are unable to collect any products from anywhere else in your house. We will arrange collection and replacement of your item(s) as soon as possible.
Collections are arranged between 9am and 6pm Monday through Friday. We ask that you let us know a suitable day before booking collection. You will then be allocated a day and estimate time for pickup. This time slot is only an estimate, as couriers can occasionally run behind. Please be aware that we will only attempt collection twice; if you miss both attempts, it will become your responsibility to arrange further collection.
All returned goods will be checked upon arrival at our warehouse. The item(s) must be complete and include all packaging and instructions.
We immediately begin processing your item(s) upon receiving the order, and any changes during the fulfillment process result in lost time and materials. We can therefore not accept order cancellations or modifications from order placement, however you may return your item(s) under our Return Policy (as per above).
All product specifications, images and other information published on the Interior Icons website are copyrighted and belong to Interior Icons. All of our product images are photographed in-house; we are intent on showcasing our items as accurately as possible on our site. Please note that colour variations are normal, as each computer displays colours differently. Don’t hesitate to contact us if you have any queries regarding specific shades.
We are vigilant in making sure that all information on our website is accurate and as up to date as possible, however dimensions shown are approximations. We recommend that you contact us if you require precise measurements. Interior Icons does not warrant or represent any information viewed and accessed on our site as accurate, current and/or complete. We cannot, under any circumstances, accept any liability whatsoever for error or omission.
Interior Icons cannot be held responsible for orders placed separately, in which case there may be a slight difference in colour due to different batch orders received from our factory.
Thank you for visiting Interior Icons!