Shipping & Delivery

Shipping times

The "ships in" times on the cart page indicates when we expect to ship the order from our warehouse. For your convenience, all items within an order will be shipped together. Final delivery should happen within 4-10 working days of shipment, depending on your location. Once your order has shipped, we’ll contact you via email with shipping information, including a tracking number.

Interior Icons consistently update the current shipping times on our website and on the Track My Order page, however these estimates can change. Interior Icons cannot be held liable for any unforeseen delays.

Delivery fees

We provide quality delivery starting at $49. Our delivery fees are as follows:

Cart Total	Shipping Charge
$0 - $249	$49
$250 - $499	$99
$500 - $999	$129
$1,000 - $1,499	$199
$1,500 - $1,999	$229
$2,000 - $2,999	$299
$3,000 - $4,999	$399
$5,000+	7.5% of cart total

Delivery methods

FedEx delivery

Smaller items such as lighting and dining chairs receive FedEx delivery. FedEx will hand-deliver select in-stock items to your doorstep 7 days a week for residential addresses (Monday–Saturday for non-residential addresses).

Threshold delivery

Larger items such as sofas, dining tables and lounge chairs will receive threshold delivery. With this service, your delivery will be scheduled at a convenient time for you, and our carrier will deliver your items to the first secure and dry place on the customer's property.

White glove delivery

We provide quality white glove delivery for an additional fee at selected zip codes. If white glove service is available at your location, the option will be shown during checkout. With this service, your delivery will be scheduled at a convenient time for you, the delivery team will carry your order into your home, unwrap and assemble (when applicable). They will also remove any packaging when they are done.

Missed delivery

For parcel shipments, if you are not home at the time of delivery, FedEx will leave your order at your doorstep. If FedEx is not able to leave your order, they will attempt delivery the following day.

For threshold and white glove delivery, if you are not home during the agreed-upon delivery window that you scheduled with the delivery service, you will be charged a fee of $100. In the event of a rejected delivery, Interior Icons will take responsibility for the return of the items, and a 50% restocking fee of your order's subtotal minus shipping and return charges will be deducted from the refund processed.

Defective products

Please carefully inspect all items upon their arrival. If packaging is open or damaged, please mark the delivery note ‘damaged’ in the signature box (including hand-held electronic capture devices). You may also choose to refuse delivery and mark as ‘damaged’ in which case the item(s) will be returned to our warehouse.

Once opened, if you notice your order is damaged, missing any parts, faulty or in any way incorrect, please contact us within 30 days from us shipping the order from our warehouse via email with photo or video evidence of the damage.

Once we have reviewed the damage, we will issue a replacement or replacement parts at the discretion of management. The replacements or replacement parts will be sent to you free of charge, and will be shipped as soon as the item is available.

Please note: For damaged or faulty items we will only provide a replacement of the same item, and cannot change the color, style, or finishing. We are unable to accept returns on any damaged items, and cannot provide refunds for items damaged in transit.