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The current lead time for a product is stated above the Add to Cart button above. We aim to ship your product within that stated lead time. Once your order has shipped, we’ll contact you via email with shipping information, including a tracking number. Final delivery should happen within 4-10 working days of shipment, depending on your location.

We deliver as assembled as possible. Some items may be shipped in multiple boxes to ensure safety during transit, but rest assured, our packaging and assembly instructions are designed to make the process as straightforward as possible for your convenience.

It depends on the piece. Many arrive in one box, but larger items like tables and sectional sofas might ship in two or more for safe transport.

We’ve made it really easy for you to shop and buy from ICONS. All you need to do is follow the process below:

1. Browse our collections and click on the pieces you’re interested in

2. Choose a color, material or other customization you’d like, then click “Add to Cart”

3. When you’re ready to checkout, click the cart icon in the top-right corner

4. Click “Checkout”, fill out your address and payment details

5. Click “Complete order” - you’re done!

And that’s it! Note that your payment will be processed right away. If you have any questions or concerns about your order, please get in touch with us by clicking on the customer service widget in the bottom right corner, or submitting the form on our contact page.

You’ll receive an order confirmation email right away. This will include all the important info, like the items ordered, prices and so on. Your items will undergo quality checks before being shipped from our warehouse. Once your order has shipped, you will receive tracking details in your inbox. You can always contact us at any stage if you have any questions or want to know what’s happening with your order.

You can track your order anytime through our Track Order page. You will need your order number, so be sure to have that handy!

Simply get in contact with us by using the customer service widget at the bottom-right corner of your screen, or message us through our contact page. We will be happy to help!

Check the ‘Ships In’ time on the product and cart pages. This indicates when we expect to ship the item(s) from our warehouse. For your convenience, all items within an order will be shipped together. Final delivery should happen within 4-14 working days of shipment, depending on your location.

Changes to your order aren’t possible once it is placed, so be sure to check and confirm the contents of your cart before checking out. If you want to purchase additional items, you will need to place a new order.

We’re sorry to hear that there is an issue with your purchase! While we go to great lengths to ensure every order arrives in perfect condition, occasional mishaps are inevitable. Please contact us within 30 days of shipment with photos, and we’ll resolve the issue promptly.

Contact us within 7 days of delivery with photos, and we will solve this for you.

Shipping costs are based on your order value and zip code. Simply check the total at checkout. The delivery fees applied to your order do not directly represent the actual carrier costs, as we cover a significant portion of the delivery expense to keep rates fair.

Unfortunately, we are unable to ship outside the 48 contiguous United States at this time, but be sure to check back periodically for updated shipping options.

Yes! White glove service is available in select metro areas. If available to you, this option and its cost will show at checkout. White glove delivery includes the delivery to any room of choice (Note: only first, second and basement floor if you have no elevator), unpacking, minor assembly, and removal of packaging material (with your approval).

For FedEx shipments, packages may be left safely at your door or lobby, so no need for you to be home to receive your items. For larger LTL deliveries, a customer service representative will contact you by phone to arrange a convenient delivery time. If you will not be home at the time of delivery, the carrier will leave your package(s) if our LTL provider receives your authorization via email in advance.

Larger LTL shipments require a signature upon delivery. Smaller FedEx orders typically don’t, though we’re working to expand this option. Be sure to check back periodically for updated shipping choices.

For larger orders shipped via our LTL provider, the shipping provider will contact you by phone to arrange a convenient delivery date and time.<p>Smaller orders shipped via FedEx do not include the option for a specific delivery date at this time. All orders are delivered Monday through Friday.

Orders ship as soon as they’re ready. We can’t hold shipments at this time.

Yes! Our 365-day return policy gives you plenty of time to decide. Items must be in unused condition and in their original packaging, so be sure to keep any boxes that your items come in! For more details about our 365-day trial, please refer to our returns policy.

Start a return by visiting our Returns page and following the step-by-step instructions.

Return shipping is typically the customer’s responsibility unless otherwise stated. See our returns policy for more details.

Items must be unused, unassembled, and in their original packaging. We can’t accept damaged or modified products. The packaging materials must be original, unmarked and undamaged. We are unable to offer additional boxes for returns.

Our Warehouse and Finance teams process all returns within 28 working days of your return arriving in our warehouse. Refunds may take a few extra days to arrive in your account, depending on your financial provider. If you have any concerns or queries about this process, please reach out to our customer service team and they will be happy to assist you!

Payment is taken and orders are processed immediately after ordering, so be sure to check over the contents of your cart before finalizing your purchase. Once you place your order, you have a 15-minute window to make changes or cancel. To request a cancellation, get in touch with us through the customer support widget in the bottom-right corner of your screen.<p>For more details on our return and cancellation policy, click here.

Once shipped, cancellations aren’t possible. You will need to receive the order and start a return.

Refunds are processed within 28 business days of confirmation, though your bank may take slightly longer to show the refund in your account.