FAQ CA | Interior Icons

FAQ CA

US

Products

Do you have feedback from existing customers?

We sure do! We’ve given thousands of customers the style they’ve wanted at the price they’ve wanted. Want to see what a few of them have had to say? Head over to our reviews to see their words yourself.

What’s the quality of your products like?

In two words: first class. We source only the finest materials and use the latest manufacturing techniques so your designer piece is aesthetically beautiful, structurally sound and completely functional. For more information click here.

Do you have a product warranty?

Whenever you buy a designer piece from Interior Icons, you get our 10-year warranty with it. We’ll happily assist you to solve your claims as quickly as possible. Find out more here.

Do you offer material samples or swatches?

We currently do not offer swatches of our materials, but this is something we are looking into.

We do implement incredibly high quality standards, and we only use materials that meet our stringent criteria. In fact, all of our products come with a 10-year warranty.

We’re proud to offer premium home furnishings. By creating our products in our own factory, we’re able to maintain the highest quality and a stringent quality control. Our policy against outsourcing is one of the key reasons we’re able to offer a 10-year warranty on every product we offer.

Do you have any showrooms where I can see the furniture?

The philosophy of Interior Icons is to offer the most iconic furniture designs at the most competitive prices possible. We achieve this by having no fancy showrooms filled with expensive salesmen and by dealing directly with the manufacturers, meaning no costly middlemen.

How do you pack your furniture?

Before your piece is packaged, we do a final inspection to make sure nothing’s wrong with it. We then protect it carefully and package it for delivery.

Do I get my furniture fully assembled?

Yes, you will. Our skilled craftsmen will create and assemble your piece 
completely, so when it arrives at your door it’s ready for you to enjoy immediately. Note there may be some minimal assembly with a few of our products.

What are the dimensions of your product boxes?

Our products come in a variety of shapes and sizes, and some are shipped in multiple boxes. Check the product details section on each product page for exact dimensions.

All of our products are packaged in durable, double walled cardboard boxes, with the exception of some heavy tabletops, which are shipped in plywood boxes.

How many boxes should I expect my products to arrive in?

Most of our products are shipped in a single box, but some tables and sofas require two. Check the product details section of the product page to determine how many boxes your product requires, along with the dimension and weight of each box.

Where can I find assembly and care instructions?

The vast majority of our products do not require assembly, and those that do can be assembled in just a few simple steps. For products requiring assembly, instructions will be included in the box. Please contact our customer service team if you can't find these instructions, or if you need more assistance

Most of our products require simple cleaning and maintenance. We advise you don't use harsh chemicals and clean any spills immediately to avoid staining. If you require extra or more specific advice, please get in touch with our customer service team who will be able to assist you. 

I am after something different - do you offer customization?

Unfortunately we do not offer customizations or alterations on our products, or offer any items that we don't have available in our store.


We have carefully curated the products, materials, and colors available, and while we cannot make changes to items, we are always looking out for new and exciting additions to our collection. Be sure to check back with us in the future, and you may see something inspired by your request.

Orders

How do I place an order with Interior Icons?

We’ve made it really easy for you to shop and buy from Interior Icons. All you need to do is follow the process below:

1. Browse our collections and click on the pieces you’re interested in

2. Choose a colour, material or other customisation you’d like, then click “Add to Cart”

3. When you’re ready to checkout, click the cart icon in the top-right corner

4. Click “Checkout”, fill out your address and payment details

5. Click “Complete order” - you’re done!

And that’s it. Note that your payment will be processed straight away. If you have any questions or concerns about your order, please get in touch with us.

What happens once my order’s placed?

Once you’ve ordered your designer furniture, we’ll send you an order confirmation email for your records. This will include all the important info, like the items ordered, prices and so on.

Your items will undergo quality checks before being shipped from our warehouse. Once your order has been shipped from our warehouse we will send you an email with a tracking reference number for our delivery partner.

You can always contact us at any stage if you have any questions or want to know what’s happening with your order.

How can I contact you?

One of the ways we keep our prices low is by running a lean and streamlined Customer Service team. This means that we currently do not have a customer service line, however, we do our best to respond to you quickly and efficiently over email. We aim to respond to all emails within 24 hours, Monday - Friday. 

What's the latest on my order?

If you'd like to track where you order is, you can do this by going to our Track Order page and entering your order number. 

How do I change my address or contact details?

It’s simple - just get in contact with us by clicking "Help" in the bottom right corner. 

Can I really return my order within the 30 day trial period?

Absolutely. Please refer to our terms and conditions for more details on our 30-day trial.

Do I pay for return shipping?

Return shipping is free on the majority of our products as long as you return in original packaging materials. You can see whether a product is eligible for free returns on the product page. 

We will refund you in full minus the outbound shipping cost.

For items not eligible for free returns, you will have to organize the return yourself.

Are there any limitations on Interior Icons accepting a return?

Returns will not be accepted if the product is damaged by the customer with scratches, stains, drilling or any other modifications. This means that they cannot be assembled or used in any way prior to return. Returned items must be re-boxed in their original packaging materials before returning. The packaging materials must be original, unmarked and undamaged. We are unable to offer additional boxes for returns.

I have just returned my order. What now?

Our Warehouse and Finance teams process all returns within 10 working days of your return arriving in our warehouse. Refunds may take a little longer to complete, depending on your financial provider. If you have any concerns or queries about this process, our customer service team will be happy to assist you. 

How long is the lead time?

Our aim is to keep all of our products in stock at all times. In periods with high sales, this might not always be possible. You can always see the accurate lead time of all products on the product pages.

Can I add another item to my order? If so, how?

If you want additional items on your order, the best way to do this is by placing an additional order through our website.

We cannot make amendments or changes to orders after they are placed, so be sure to confirm the contents of your cart before checking out. 

One of the parts of my furniture broke. How do I buy spare parts from you?

At the moment, we don’t sell spare parts for any of our pieces.

How much is shipping?

We calculate your shipping fee based on the total cost of the products your are purchasing. Please go to the "Delivery" section of our terms to find the shipping fee breakdown. You can find our terms here.

Do you ship outside United States?

Unfortunately, we are unable to ship outside 48 contiguous United States at this time, but be sure to check back periodically for updated shipping options.

Do you offer white glove delivery?

Yes! White glove delivery is available to customers in metro areas and will be shown at checkout. White glove delivery includes the delivery to any room of choice (Note: only first, second and basement floor if you have no elevator), unpacking, minor assembly, and removal of packaging material (upon your approval). The cost of white glove delivery will be shown during checkout.

Help! My item arrived in less than perfect condition.

We’re sorry to hear you’ve experienced a problem with your purchase. While we go to great lengths to ensure every order arrives in perfect condition, occasional mishaps are inevitable. Please contact our customer service department within 30 days from shipment to report the issue, and we’ll correct the problem right away.

How long will it take to receive my order?

We fulfill all in-stock orders at our US warehouse within 2 days. Once your order has shipped, we’ll contact you via email with shipping information, including a tracking number. We currently ship to the lower contiguous states, and shipping typically takes 3-7 business days.

If you have placed an order for an item that is currently out of stock, we will aim to ship that order within the stated lead time shown at the cart. While we do our best to ship orders within that time, delays outside of our control may occur, and we will inform you immediately of any changes to your expected shipping date. 

Do I have to be home for my order to be delivered?

Good news! You don’t have to be home for your products to be delivered. If your order is shipped via FedEx, your package(s) can be left on your porch or in front of your home. If you reside in an apartment building, FedEx can leave your package(s) in the first-floor lobby.

If your package(s) ship via AGS, a customer service representative will contact you by phone to arrange a convenient delivery time. If you will not be home at the time of delivery, the carrier will leave your package(s) if AGS receives your authorization via email in advance.

I prefer that my packages are not left at my door. Can I require a signature for delivery?

All larger orders shipped via AGS require an authorized signature; however, smaller orders delivered by FedEx do not. We are currently working on offering this option and encourage you to check back periodically for updated shipping choices.

Can I specify my delivery date?

For larger orders shipped via AGS, the shipping provider will contact you by phone to arrange a convenient delivery date and time.

Smaller orders shipped via FedEx do not include the option for a specific delivery date. If you need to reschedule your FedEx delivery, please contact us right away so we can confer with the shipping provider. All orders are delivered Monday through Friday.

Can I delay my order’s ship date?

All orders ship as soon as possible, and we are unable to offer delayed shipping.

I got the wrong product. What can I do about it?

Please get in contact with us within 7 days from receiving your order and we will solve this for you. 

Can I cancel or change my order, and if so, how do I do that?

Payment is taken and orders are processed immediately after ordering, so be sure to check over the contents of your cart before finalizing your purchase. 

Once your order has been placed, we cannot edit or make changes to your order, with the exception of shipping address changes which can be made up until your order ships.

We provide our customers a cooling off period of 24 hours after order placement. Cancellation requests for unshipped orders made within 24 hours of order placement can be cancelled for a full refund. 

After our 24 hour cooling off period, we can cancel an order and refund minus a 10% cancellation processing fee. This fee is calculated based on the entire order value. 

If the order has already been shipped, or has been released to our warehouse for shipment, we will be unable to cancel your order, however we will assist you in returning the order after receipt. Please refer to our return policy in our terms and conditions for further information (https://interioricons.com/pages/terms).

If you change your mind or wish to cancel your order, please contact our Customer Support team immediately.  

Payments

When do I get charged for my order?

Your payment will be processed immediately.

Do you offer Trade Accounts or Trade Discounts?

We do have a trade program for professionals, you can read more and sign up for an account here.

When you open a Professionals account with us, you’ll receive a permanent discount of 5% on all orders over $5,000, and 10% on orders over $10,000. You’ll also get support from our dedicated Interior Icons for Professionals team, and enjoy access to a variety of exclusive offers, events and previews. 

You’ve just confirmed that I’ll be refunded. Can you say when I’ll get it?

All of our refunds are completed within 28 days of our confirmation, as per the terms and conditions.

Still can't find your answer?

Contact Us

Added to your cart

€ 31

Subtotal (31 items)

€ 31

Continue to Shopping