Once an order has been placed with Interior Icons, we will send a confirmation email to the address that you have provided. Providing the piece of furniture that you have ordered is in stock, then we will send the order by the end of the following working day via Fedex (if you are within the UK) on a next working day delivery service.
If you are outwith the UK, then goods in stock will be sent the following working day on a 5-7 day delivery service.
In both cases the goods will be delivered to the address you have given on the form.
In instances where we are out of stock of an item, we will email within one working day and give you an estimated delivery time – likely to be between 2 - 12 weeks. If you need a piece of furniture urgently then we would advise that you telephone your order to +44 (0) 1337 828916 and we will be able to give an expected delivery date at this time.
When the goods arrive with you, they will be delivered on a curbside only delivery service and we will not be liable of any damages sustained within the customers premises during he course of delivery. Once goods arrive it is important that you check that they are not damaged in any way at this time in front of the driver. If the box or packaging is compromised in any way then this must be reported to the driver and recorded on his consignment note prior to acceptance of the goods. This covers the insurance element for both you and Interior Icons, as failure to do this will be taken as and acceptance by you that all goods were received in a perfect condition and we have no recompense to the Courier.
An order may be cancelled (providing it has not yet been sent) within 7 days of the order being placed. This must be cancelled in writing to our email address firstname.lastname@example.org. A full refund will be given minus a 10% administration fee.
As stated in our terms and conditions, Interior Icons offer a full 14 day no quibble money back guarantee. In order to exercise this, any returns must be sent back to us in their original packaging and in a new and saleable condition. It is completely your responsibility to ensure that the item is returned to us in the condition that it left us originally. We will refund all monies paid for the goods less the cost of carriage.